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This Pre-Information Form consisting of the main characteristics of the goods you are about to order, the conditions of delivery and the payment methods, had been prepared to properly and accurately inform you about your order which is about to be placed via our e-commerce website www.labelup.com , and the Distance Sales Agreement to be signed with our company Yenel Tekstil Etiket Matbaacılık San. Ve Tic. Ltd. Şti. in accordance with our obligation to inform on the rights and liabilities outlined in the provisions of the Law on Consumer Protection No.6502 and Regulation on Distance Sales Contracts.


1.1.        Information Regarding the Seller

Company Title                : Yenel Tekstil Etiket Matbaacılık San. Ve Tic. Ltd. Şti.

Mersis No                             :0947005505900015

Address                                 : Tem34, İkitelli OSB  Pik Dökümcüler Sanayi Sitesi No:27/5-6 Başakşehir İstanbul/TURKEY

Phone                                      : +90 212 552 20 86

Fax                                             : +90 212 552 81 00

E-mail                                      : info@yeneletiket.com


1.2.        Information Regarding the Buyer

Name/Title                        :

Address                                :

Phone                                    :

E-mail                                     :



3.1. The Main Characteristics of the Goods/Services

The main characteristics of the products and/or services (“The Product”) ordered by the Buyer, type and kind, quantity, trademark/model, the colour, and the price of the products are defined as in order form, and the sales price including the taxes are listed below.

Basic Features of the Goods (model, type, quantity etc.)

Sales Price


Type of Payment

Delivery Address

Delivery Person

Invoice Address

Shipment Fee


3.2. Exhibits

The basic features, model, kind, quantity, colour, and sales price, including all taxes of the goods, are shown as the information provided on the promotion page, which can be accessed via www.labelup.com , and as stated on the invoice that is an indivisible part of this Agreement. The listed and promoted sales prices are current and valid until updated or changed. The prices within the timely special offers are only valid until it expires. The Seller shall not be liable for updating malfunctions of sales prices due to technical errors.

3.3 Payment Method

The Buyer can make the payment for the Goods via credit card through our website. The credit card information or instalments are determined by the respective bank or financial institutions, and also stored by the respective bank or financial institutions. Label Up has no control over your financial data or credit card information.


3.1. The Seller shall deliver the Goods in 30 (thirty) days at the least starting from the date of order. In case of failure to deliver on time, due to force majeure, any frustration or case of emergency such as adverse weather or blockage in transit, the Buyer may request for cancellation or alteration of the Goods with their equivalent, or postponement of the delivery until the circumstances for delay are ceased.

3.2. In case of the Goods is to be delivered to another person or persons than the Buyer, the Buyer shall be responsible for the accuracy of the delivery information. The Seller or the shipping company appointed by the Seller cannot be held liable for the refusal of delivery and/or any damage or loss that could occur due to the recipient’s refusal.

3.3. The Buyer shall be liable for checking the Goods at the time of delivery; if there would be any conflicts, problems, damage, cost or loss resulted from the shipping process, it is at the Buyer’s disposal to not accept the Goods and to write a statement down by the shipping management. The Seller shall not be liable for any damage, cost and/or loss or failure to deliver resulting from the shipping company’s fault or neglect.

3.4. The Buyer shall bear the cost for delivery. However, in case of an announcement made by the Seller regarding a special offer for free shipping to an exceeding amount of purchase, the Seller shall bear the cost for delivery.

3.5. In case of cancellation of the order, the payment shall be refunded fully paid in cash to the Buyer in 14 (fourteen) days dating from the refund request made by the Buyer reached to the Seller. Furthermore, the payments made by credit card shall be refunded to the respective bank also in 14 (fourteen) days. In case of the Goods being out of stock and/or the delivery may fall into impossibility, the Seller shall notify the Buyer in 3 (three) days dating from taking notice of the matter. In such case, the Seller shall have the option to provide an equivalent product in terms of quality and price or halt the delivery process by refunding all payment including the shipping cost to the Buyer in 14 (fourteen) days dating from the notification, suitably to the Buyer’s choice of payment method.


4.1. The Seller notifies the Buyer that, they are entitled to withdraw if the seller has not started to production yet. If the Buyer withdraws from the Agreement, the Seller will reimburse all payments received from the Buyer up to that moment, including standard costs of delivery, to the Buyer within 14 (fourteen) calendar days after the Seller has been informed of the decision of the Buyer to withdraw from the contract.

4.2. The withdrawal right ends 14 (fourteen) calendar days after the day on which the Buyer or a third party other than the carrier and designated by the Buyer acquires the material possession of the Goods. If the Buyer withdraws from the Agreement, the Seller will reimburse all payments received from the Buyer up to that moment, including standard costs of delivery, to the Buyer within 14 (fourteen) calendar days after the Seller has been informed of the decision of the Buyer to withdraw from the contract.

4.3. The Buyer accepts and agrees that after the cancellation of payments made via credit card and/or refunds made by the Seller, the refunded amount can be viewed in bank statements approximately 2 to 3 weeks, and this process is entirely in control of the bank transactions, therefore; the Seller cannot be held liable.


The Buyer’s right to withdraw shall not apply to the contracts regarding; the goods prepared in accordance with the request and personal needs of the Buyer, if the delivery of the perishables or the goods of which expiry date is short-termed, the delivery of the goods of which protective element such as package, tape, and seal is opened provided that it is inappropriate to return them due to health and hygiene concerns, to the goods which are mixed with other goods and impossible to separate intrinsically, books, digital contents and computer consumable materials which can be offered in the physical environment when their protective element such as package, tape, and seal is opened, the delivery of the periodical publications such as journals and magazines except for the ones provided within the scope of the subscription agreement, accommodation, moving, rent a car, supply of foods and beverages, and recreational activities which have to be completed within a certain date or period, services fulfilled immediately in the electronic environment or incorporeal property that are delivered to the customer immediately, services which are started to be provided before the expiry date of the right to withdraw, and goods and services of which prices are changing depending on the fluctuations in the financial markets and out of the control of the Seller or provider.

The Buyer agrees and confirms to be informed on the right to withdraw in the terms laid out in this Agreement.


6.1. The Buyer agrees and confirms that he/she has read all of the terms and conditions stated in the Order Form and has accurate information about the basic features, sale price, type of payment, conditions of delivery and the right of withdrawal regarding the goods or services subject to sale and confirms to be properly informed on the preliminary information through electronic mediums.

6.2. The Buyer confirms and warrants that all information regarding the order, whether if it is personal or other data, is accurate and up to date. The Buyer accepts and warrants to indemnify any damage, cost, and/or loss that may occur from false information to the Seller, upon the first notification, fully paid in cash. 

6.3. The Seller shall not be liable for any direct or indirect damage, cost or loss that may occur from the use of its website addressed in www.labelup.com  via mobile applications, software or other data; or violation of contract, or any other causes. Furthermore, the Seller shall not and cannot be held liable for any direct or indirect damage, cost or loss in any phase of contracting, negotiating and implementing this Agreement, in which the Buyer fall into by any complications that occur in electronic means or processes that are not in the account of the Seller, malfunction in telecommunication networks, failure of communication, theft, unauthorized access, alteration or usage, or any other transactions which the Seller is not in gross fault.

6.4. Necessary precautions for data security and safety of the transactions made or provided by the Buyer on the website are taken by the Seller in technical terms and feasible measures within the online infrastructure. Nevertheless, the Buyer shall be liable to keep the said information safe from third parties and take necessary precautions to prevent unauthorized access via malware or any other harmful software in due course of their own process.

6.5. The Seller has the sole ownership for all intellectual property rights and licenses of all materials consisting of, but not limited to, website and mobile application layout, design, visuals, all information, pictures, trademarks, domains, logos, icons, demonstrative, written, electronic, graphic or machine-readable technical data, software, sales systems, business models. None of these materials can be altered, copied, distributed, reproduced, translated, downloaded, posted, forwarded, reissued or represented without the prior authorisation of the Seller and without any credit, including all codes and software. Or else, the Seller holds the right to take legal action. 

6.6. This service only applies to retail sales and for all purchases that exceed the limit for retail sales the Seller has the right to cancel the order even if the sales agreement had been approved by all parties, and/or may deliver the part of the order up until the retail sale limit.

6.7. All data processing activities within this Agreement, done in compliance with the Law of Personal Data Protection No. 6689 and relevant legislation. Furthermore, the said data processing activities are properly informed via Privacy Policy announced at www.yeneletiket.com and any other notifications. The Buyer may exercise their rights in accordance with Article 11 of Law No.6698, which are to learn whether their personal data processed or not, to demand for information as to their personal data have been processed, to learn the purpose for processing their personal data and whether these personal data used in compliance with their purpose, to know the third parties to whom their personal data are transferred locally or cross-border, to request the rectification of the inaccurate or incomplete data, if any, to request erasure or destruction of their personal data under the conditions outlined in the Law, to request to report of the processes carried out in terms of data transfer, to object to the occurrence of a result against themselves via analysis conducted by automated systems, to claim compensation for the damage arising from the unlawful processing of their personal data.


All requests, demands and complaint to be made by the Buyer shall be conveyed to the communication addresses set forth in the first article of this information form.


This Agreement shall be governed by, and construed in accordance with, the laws of the Republic of Turkey. In case of any dispute that may arise from this Agreement and/or its implementation, official documents, commercial registries, and other records, including all recordings that reside in magnetic mediums, software and hardware, belonged to the Seller, shall constitute conclusive evidence. The parties agree that all claims, actions, or proceedings may be heard or determined shall be carried out by Consumer Arbitration Committees up to the claim value stated by the Ministry of Industry and Trade at the end of every year; and Consumer Courts and Enforcement Directorates of İstanbul (Çağlayan) for the values exceeding it.


This information form constitutes a prior notification before signing the Distance Sales Contract between the Company and the Buyer and attached to that agreement.

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